Charging made human | EVesto Partners with DIRECT Klantcontact for always-on service 

EVesto Partners with DIRECT klantcontact for Always-on service

The electric-vehicle charging industry is moving at lightning speed: charging point hardware, software and service must work fully integrated in order to deliver a flawless experience for drivers. At EVesto we believe that successful charging operations are built on strong partnerships, seamless platforms and 24/7 reliability. That’s why we are delighted to announce our strategic partnership with DIRECT klantcontact, a leading Dutch company specialised in omnichannel customer-contact solutions.

Why this collaboration with DIRECT klantcontact matters

DIRECT klantcontact brings more than 30 years of experience in facilitating 24/7 reachable and professional customer service via telephone, e-mail, chat and social channels. With this partnership, EVesto enriches its platform with a dedicated service layer for Charge Point Operators (CPOs) who deploy, operate and scale EV charging networks.

What it means for our customers

By integrating their support services with the EVesto charge-point-management system, CPOs can now deliver:

  • Round-the-clock availability: drivers receive help every hour of every day, even outside office hours and on public holidays, ensuring charging sites remain reliable and trusted.
  • Efficient operations for CPOs: outsourcing driver assistance and user queries allows operators to reduce internal burden, focus on core operations, and manage growth without increasing support overhead.
  • Consistent brand experience: DIRECT klantcontact agents operate in your tone-of-voice, within your system, as a genuine extension of your team.
  • Better driver satisfaction, stronger network reputation: fewer failed or abandoned sessions, higher user-trust, and a charging experience that reflects quality from start to finish.
A seamless step into service-excellence

Integrating the 24/7 service layer is simple: EVesto’s API-first architecture ensures that support workflows, session data and driver enquiries flow smoothly between the charging-platform back-end and the service desk. As always, the goal remains: enable CPOs to scale quickly, operate efficiently and grow profitably.

Looking ahead

This partnership underscores EVesto’s commitment to offering a total solution for charging-operators, a platform that handles not only monitoring and session-management, but also the full user-journey: from plug-in to payment to driver support. Together with DIRECT klantcontact we will continue to innovate around user experience, uptime and operator efficiency.

We want to thank DIRECT klantcontact for their expertise and look forward to building the future of EV charging support together.

Major milestone: Ad hoc tariffs and Peak & off-peak tariffs now available in EVesto

Ad hoc tariffs and Peak & off-peak tariffs now available in EVesto

At EVesto, we’re constantly pushing to give CPOs more control, flexibility, and insight into their charging operations. That’s why we’re proud to announce two key functionalities that mark a major milestone in the evolution of our platform: Ad hoc tariffs and Peak & off-peak tariffs.

Ad hoc tariffs – smart differentiation between sessions

We’ve added the ability to apply ad hoc tariffs, allowing you to distinguish between direct payment sessions and charge card sessions. This gives you full control over pricing, for example, to offset additional costs that come with payment providers for direct transactions. The feature is already live and ready to use, helping you maintain a healthy margin while offering fair, transparent pricing to your customers.

Peak & off-peak tariffs – dynamic pricing for a dynamic market

Energy markets are changing faster than ever, and static pricing models no longer fit the reality of fluctuating energy costs. With peak & off-peak tariffs, EVesto enables you to define time-based pricing that automatically adjusts to energy market variations. Whether it’s incentivizing off-peak charging or protecting margins during peak hours, this functionality puts intelligent pricing at your fingertips.

Why this matters

Implementing these capabilities isn’t just a software update, it’s a technical leap. Dynamic and ad hoc pricing touches every layer of the EVesto platform: from tariff configuration and CDR generation to settlement logic and financial transparency. These updates required extensive architectural adjustments to ensure consistency, compliance, and performance at scale.

The result? A platform that’s even more powerful, precise, and ready for the next phase of growth in EV charging management.