Charging made human | EVesto Partners with DIRECT Klantcontact for always-on service 

EVesto Partners with DIRECT klantcontact for Always-on service

The electric-vehicle charging industry is moving at lightning speed: charging point hardware, software and service must work fully integrated in order to deliver a flawless experience for drivers. At EVesto we believe that successful charging operations are built on strong partnerships, seamless platforms and 24/7 reliability. That’s why we are delighted to announce our strategic partnership with DIRECT klantcontact, a leading Dutch company specialised in omnichannel customer-contact solutions.

Why this collaboration with DIRECT klantcontact matters

DIRECT klantcontact brings more than 30 years of experience in facilitating 24/7 reachable and professional customer service via telephone, e-mail, chat and social channels. With this partnership, EVesto enriches its platform with a dedicated service layer for Charge Point Operators (CPOs) who deploy, operate and scale EV charging networks.

What it means for our customers

By integrating their support services with the EVesto charge-point-management system, CPOs can now deliver:

  • Round-the-clock availability: drivers receive help every hour of every day, even outside office hours and on public holidays, ensuring charging sites remain reliable and trusted.
  • Efficient operations for CPOs: outsourcing driver assistance and user queries allows operators to reduce internal burden, focus on core operations, and manage growth without increasing support overhead.
  • Consistent brand experience: DIRECT klantcontact agents operate in your tone-of-voice, within your system, as a genuine extension of your team.
  • Better driver satisfaction, stronger network reputation: fewer failed or abandoned sessions, higher user-trust, and a charging experience that reflects quality from start to finish.
A seamless step into service-excellence

Integrating the 24/7 service layer is simple: EVesto’s API-first architecture ensures that support workflows, session data and driver enquiries flow smoothly between the charging-platform back-end and the service desk. As always, the goal remains: enable CPOs to scale quickly, operate efficiently and grow profitably.

Looking ahead

This partnership underscores EVesto’s commitment to offering a total solution for charging-operators, a platform that handles not only monitoring and session-management, but also the full user-journey: from plug-in to payment to driver support. Together with DIRECT klantcontact we will continue to innovate around user experience, uptime and operator efficiency.

We want to thank DIRECT klantcontact for their expertise and look forward to building the future of EV charging support together.

EVesto expands into Germany with a partnership with GLS Mobility

Two business hands shaking, one emerging from a laptop and the other from a payment terminal, symbolizing the partnership between EVesto and GLS Mobility.

EVesto expands into Germany with a partnership with GLS Mobility

EVesto is proud to announce a new strategic partnership with GLS Mobility GmbH, a leading provider of EV charging payment and billing solutions. This collaboration strengthens our technology stack while expanding our presence in the German market.

Who is GLS Mobility?

GLS Mobility (founded as part of the GLS Bank Group) develops cloud-based payment and billing systems designed for e-mobility infrastructure. Their core products include the recently rebranded bill.bo platform (with LITE, SMART, and PRO modules) for transaction processing and invoicing, and the Pay-t terminal that supports card, NFC, and girocard payments. GLS Mobility is already active in Germany and Switzerland and is expanding into the Benelux region.

In 2025, GLS Mobility also announced a roaming partnership with Gireve to enable direct payments at charging stations within the European ecosystem, without requiring operators to replace existing hardware.

What this means for EVesto customers

By combining EVesto’s CPMS with GLS Mobility’s payment expertise, we deliver a single, integrated platform experience for Charge Point Operators.

Key benefits for CPOs include:
One integrated platform – Manage tariffs, monitoring, and backend operations within EVesto, with bill.bo payment and billing seamlessly embedded.

Compliant, future-proof payments – Direct card, NFC, and girocard payments aligned with European regulations such as AFIR and LSV.

Modular & scalable – Choose from different bill.bo packages (LITE, SMART, PRO) depending on your operational maturity and ambitions.

Lower implementation costs – Hardware-agnostic solutions mean operators don’t need to replace their charging stations.

Interoperability & roaming – Thanks to roaming connections like Gireve, networks gain wider reach and flexibility.

Better driver experience – Familiar payment methods and transparent billing ensure smoother charging journeys.

Strategic impact

Expanding into Germany

With our first German colleague on board and a trusted partner like GLS Mobility, EVesto now has a strong local foundation to grow in the DACH region.

Bringing payments & CPMS together

Where payment technology is often a separate layer, EVesto will integrate it directly into the CPMS, delivering one complete platform for operators.

Customer-driven innovation

Whether small-scale operators or large networks, the modular setup enables faster adoption and growth, while keeping the driver at the center.

Availability

The integration of bill.bo Mobility functionality into the EVesto platform will be activated in phases. Existing customers can contact their account manager for more details about enabling GLS Mobility payments. New customers will be guided during onboarding to select the right bundle and configuration.

Together with GLS Mobility, EVesto is building a charging ecosystem where complexity is invisible and charging simply works.

We invite all interested CPOs to sign up for a demo of our updated platform and experience first-hand how EVesto can simplify your operations and enhance your market reach.