EVesto Partners with DIRECT klantcontact for Always-on service
The electric-vehicle charging industry is moving at lightning speed: charging point hardware, software and service must work fully integrated in order to deliver a flawless experience for drivers. At EVesto we believe that successful charging operations are built on strong partnerships, seamless platforms and 24/7 reliability. That’s why we are delighted to announce our strategic partnership with DIRECT klantcontact, a leading Dutch company specialised in omnichannel customer-contact solutions.
Why this collaboration with DIRECT klantcontact matters
DIRECT klantcontact brings more than 30 years of experience in facilitating 24/7 reachable and professional customer service via telephone, e-mail, chat and social channels. With this partnership, EVesto enriches its platform with a dedicated service layer for Charge Point Operators (CPOs) who deploy, operate and scale EV charging networks.
What it means for our customers
By integrating their support services with the EVesto charge-point-management system, CPOs can now deliver:
- Round-the-clock availability: drivers receive help every hour of every day, even outside office hours and on public holidays, ensuring charging sites remain reliable and trusted.
- Efficient operations for CPOs: outsourcing driver assistance and user queries allows operators to reduce internal burden, focus on core operations, and manage growth without increasing support overhead.
- Consistent brand experience: DIRECT klantcontact agents operate in your tone-of-voice, within your system, as a genuine extension of your team.
- Better driver satisfaction, stronger network reputation: fewer failed or abandoned sessions, higher user-trust, and a charging experience that reflects quality from start to finish.
A seamless step into service-excellence
Integrating the 24/7 service layer is simple: EVesto’s API-first architecture ensures that support workflows, session data and driver enquiries flow smoothly between the charging-platform back-end and the service desk. As always, the goal remains: enable CPOs to scale quickly, operate efficiently and grow profitably.
Looking ahead
This partnership underscores EVesto’s commitment to offering a total solution for charging-operators, a platform that handles not only monitoring and session-management, but also the full user-journey: from plug-in to payment to driver support. Together with DIRECT klantcontact we will continue to innovate around user experience, uptime and operator efficiency.
We want to thank DIRECT klantcontact for their expertise and look forward to building the future of EV charging support together.
