Charging made human | EVesto Partners with DIRECT Klantcontact for always-on service 

EVesto Partners with DIRECT klantcontact for Always-on service

The electric-vehicle charging industry is moving at lightning speed: charging point hardware, software and service must work fully integrated in order to deliver a flawless experience for drivers. At EVesto we believe that successful charging operations are built on strong partnerships, seamless platforms and 24/7 reliability. That’s why we are delighted to announce our strategic partnership with DIRECT klantcontact, a leading Dutch company specialised in omnichannel customer-contact solutions.

Why this collaboration with DIRECT klantcontact matters

DIRECT klantcontact brings more than 30 years of experience in facilitating 24/7 reachable and professional customer service via telephone, e-mail, chat and social channels. With this partnership, EVesto enriches its platform with a dedicated service layer for Charge Point Operators (CPOs) who deploy, operate and scale EV charging networks.

What it means for our customers

By integrating their support services with the EVesto charge-point-management system, CPOs can now deliver:

  • Round-the-clock availability: drivers receive help every hour of every day, even outside office hours and on public holidays, ensuring charging sites remain reliable and trusted.
  • Efficient operations for CPOs: outsourcing driver assistance and user queries allows operators to reduce internal burden, focus on core operations, and manage growth without increasing support overhead.
  • Consistent brand experience: DIRECT klantcontact agents operate in your tone-of-voice, within your system, as a genuine extension of your team.
  • Better driver satisfaction, stronger network reputation: fewer failed or abandoned sessions, higher user-trust, and a charging experience that reflects quality from start to finish.
A seamless step into service-excellence

Integrating the 24/7 service layer is simple: EVesto’s API-first architecture ensures that support workflows, session data and driver enquiries flow smoothly between the charging-platform back-end and the service desk. As always, the goal remains: enable CPOs to scale quickly, operate efficiently and grow profitably.

Looking ahead

This partnership underscores EVesto’s commitment to offering a total solution for charging-operators, a platform that handles not only monitoring and session-management, but also the full user-journey: from plug-in to payment to driver support. Together with DIRECT klantcontact we will continue to innovate around user experience, uptime and operator efficiency.

We want to thank DIRECT klantcontact for their expertise and look forward to building the future of EV charging support together.

Embracing Transparency: Evesto’s Unparalleled Uptime and Real-Time Updates

Embracing Transparency: Evesto's Unparalleled Uptime and Real-Time Updates

In the ever-evolving world of technology, reliability and transparency are two vital factors users seek when entrusting their operations to a service provider. EVesto, a leading player in the EV industry, stands at the forefront by boasting an unprecedented uptime of over 99.9%.

At EVesto, transparency is not just a buzzword but ingrained in their core values. Recognizing the significance of instilling utmost confidence in its clients, the company provides real-time updates on its system’s performance. This commitment ensures that users remain well-informed and can witness firsthand the smooth operations powering their businesses.

Exploring Common Factors that Can Take an Electric Vehicle (EV) Charger Offline
In an industry where any downtime can drastically affect operations, EVesto’s commitment towards achieving unparalleled uptime begins with a thorough understanding of what could cause an electric vehicle (EV) charger to go offline. These include power outages, internet connection issues, hardware malfunction, software issues, lost connectivity with the backend system, overloading or overheating, electrical interference, poor maintenance, adverse weather conditions, vandalism or theft, and installation errors. Among these, issues arising from Charge Point Management Systems (CPMS) hold a crucial part.

Charge Point Management Systems can face several issues which might lead to an EV charger going offline, such as software bugs, communication issues, data overload, poor integration with other systems, inadequate security, firmware updates, configuration errors, and hardware failure. EVesto, aware of these potential problems, employs a comprehensive approach to mitigate these risks, ensuring their CPMS is robust and reliable.

Transparency in Action
To exemplify their transparency, EVesto extends an open invitation to all users to check the status of their Charge Point Management System (CPMS) independently. By visiting https://status.evesto.com/,clients can witness the unwavering commitment of EVesto to maintaining a robust and reliable platform. This proactive transparency extends to constantly monitoring the central hub offering the connectivity to chargers, the API, our portal, and crucial interoperability platforms such as e-clearing, P2P roaming connections, Gireve, and Hubject. By promoting transparency, EVesto aims to establish a strong foundation of trust and accountability with its valued users.

How is uptime calculated?
Regarding the uptime of EV chargers, Tesla’s Supercharger network, for example, had an average uptime of 99.95% in 2022, considered near perfect. However, the measure of “uptime” can be complex as it depends on the methodology used. For instance, Tesla defines the uptime of Supercharger sites as the average percentage of sites globally that had at least 50% of their daily capacity functional for the year.

At EVesto, the uptime of the charger is defined as the period during which a charger maintains a steady connection to the EVesto network. This means it is up and operating optimally if the charger is connected without hardware or charger-related complications. This approach enables EVesto to provide reliable uptime statistics, assuring clients that when their charger is connected to EVesto, they can anticipate a seamless charging experience.

In the world of EV charging, despite the high uptime, occasional outages are an inevitable part of the landscape. Traditional steps when encountering a broken EV charger involve:

Enhancing Customer Experience Through Proactive Solutions
However, with EVesto CPMS, the response to such issues transcends the ordinary. Thanks to the introduction of Connectivity and BootNotification webhooks, EVesto empowers its clients with innovative solutions to address uptime-related issues. These unique tools grant immediate access to critical information about device status, allowing users to make informed, data-driven decisions and enhance their charging operations like never before.

Here’s where the real game-changer comes in: the ability to detect a charger’s offline status. In many scenarios, it’s often too late to undertake corrective measures once a charger goes offline. However, with EVesto’s innovative offline webhook, clients are informed when the charger goes offline in real-time. This newfound knowledge enables the client to act promptly by dispatching a technician or manually restarting the charger on-site.

By leveraging these enhanced webhooks, EVesto clients can proactively identify and resolve connectivity issues. This proactive approach ensures uninterrupted charging sessions and maintains the highest level of operational efficiency. Through providing instant updates about device status, clients are empowered to take timely actions, minimizing downtime and maximizing the performance of their charging infrastructure. It’s not just about handling issues; it’s about turning challenges into opportunities for enhancing service delivery.

By setting remarkable standards for uptime and promoting transparency through real-time updates and independent verification, EVesto differentiates itself in the technology landscape. EVesto’s dedication to smooth operations and user confidence remains steadfast, solidifying its reputation as a trusted partner in today’s fast-paced digital world. EVesto’s innovative Charge Point Management Software offers a reliable solution for Charge Point Operators and B2B clients in electric mobility. Learn more about our products and services here.